Returns & Exchanges
VA VANDEL will only accept exchanges (no refunds) for up to 14 days after receipt of your purchase. Before sending out your item(s), please contact Customer Service via e-mail.
Exchanged item(s) must bes end back in their original packaging, unkorn and unwashed with tags stil attached. Attached with your item(s), please include a copy of your invoice and a written explanation indicating the reason the item(s) are being exchanged.
Customers are responsible for the shipping charges associated with shipping the product to our warehouse. In turn, VA VANDEL will cover the shipping fees associated with redelivering the desired item(s). VA VANDEL recommends that all packages being exchanged be insured by their carrier when shipping. VA VANDEL is not responsible for any packages that are lost during transit.
Received wrong item(s) or damaged item(s)
If your order was received damaged, incomplete or incorrect, please notify us with 5 business days upon receiving. We are not responsible for any damages done during or after washing of the item(s). VA VANDEL will then e-mail you a pre-paid return shipping label. Once the return has been processed, the proper item(s) will be reshipped and tracking will be provided via e-mail.