Privacy Policy

  • Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
  • VA VANDEL is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances DHL and POSTNL is responsible for any of all mail pieces that undergo DHL and POSTNL delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once DHL and POSTNL responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with DHL POStNl.
  • Filing a claim does not guarantee DHL, POSTNL will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.